Frequently Asked Questions

A collection of 10 practical workplace templates, guides and prompts from The Success Institute. Use them to prepare for feedback, clarify expectations, discuss concerns and agree on follow-up actions.

The tools are primarily for managers, team leaders, HR teams, business owners and professionals who need to address workplace concerns. They can also be adapted for occasional personal conversations.

No. You can begin with a real concern and work through the prompts at your own pace. They help you clarify what matters, prepare useful questions and decide how to begin.

Choose an individual tool when you need help with a particular part of a conversation. Choose the Complete Toolkit + Coaching for all 10 resources and pre-recorded guidance on how to use each one.

Start with the Conversation Preparation Planner to clarify your concern and purpose. If you would like to try a resource first, request the free Conversation Preparation Checklist below.

The Complete Toolkit + Coaching includes pre-recorded guidance on using each of the 10 tools. Work through it when it suits you and prepare for the conversation ahead.

Clear Conversations resources are digital. Check the access instructions provided with your purchase for the resources included in your chosen option. If you need help locating them, contact mail@success.net.au with your purchase details.

The Licensed-Facilitation Package includes a one-year (12-month) licence. Contact us to discuss your delivery needs and confirm the remaining licence terms before purchase.

It is designed for facilitators, HR teams and workplace trainers who support learning within an organisation. The proposed package combines all 10 tools with workshop slides, facilitator guidance, practice activities and participant worksheets.

Sharing and delivery permissions depend on the licence for your purchase. Contact The Success Institute before distributing resources, using them across organisations or including them in a paid program. We can help confirm the permissions for your intended use.

Tell us which conversation you are preparing for and which part feels most difficult. Email mail@success.net.au or call 1300-881-891, and we can help you identify a suitable starting point.

Email mail@success.net.au with the name and email address used for your purchase, the resource you are trying to access and a brief description of the problem. Include your order reference if available.