Prepare thoughtfully
Understand your concern, your purpose and the assumptions you may be bringing.
The people and purpose behind Clear Conversations
About Clear Conversations Toolkit
Meet the people behind Clear Conversations
Clear Conversations Toolkit is developed by The Success Institute, an Australian training business led by director Paul Puckridge.
Our focus is practical workplace learning: helping managers and professionals turn ideas into actions they can use with their teams, colleagues and clients.
Clear Conversations brings that focus to the conversations that need care, preparation and courage.
Why we created it
Making space for the conversations we put off
A missed deadline, unclear responsibility or concern about behaviour can be difficult to raise. When managers and colleagues are unsure how to begin, the conversation can be delayed while the issue continues.
Clear Conversations gives workplace conversations a practical starting point: check the facts, clarify the expectation, consider the other person’s perspective and prepare a useful next step.
Our approach
Clear thinking. Honest words. Respectful listening.
Speak with care
Be clear about what matters while allowing room for another perspective.
Move forward together
Look for practical agreements and follow through on the next steps.
Our purpose
Clearer expectations. More constructive workplace conversations.
We want managers, teams and professionals to address workplace issues earlier, with clarity and respect. The same preparation habits can also support occasional conversations outside work.
Our purpose is to encourage conversations that help people understand each other, address concerns earlier and take responsibility for what happens next.
Have a question? mail@success.net.au
Try a free Clear Conversations resource
Start with one clearer workplace conversation
Preparing for a conversation with a team member, colleague or client? Get the free Conversation Preparation Checklist to check the facts, clarify your purpose and plan your opening words.
Enter your full name and email address to request the free checklist.
